Thank you for choosing Jaypee Dent. We are dedicated to providing high-quality dental products and ensuring your satisfaction. Our warranty policy covers defects in materials and workmanship across all products. Please review the terms below for a clear understanding of the coverage and limitations.
1. Warranty Coverage
- Manufacturing Defects: Our warranty covers defects in materials and workmanship that occur during the manufacturing process. This includes issues that arise from flaws in design, materials, or assembly.
- Parts and Labor: Should a defect be identified, we will provide necessary repairs or replacements at no cost. This includes both parts and labor associated with correcting the defect.
2. Exclusions
- User-Induced Defects: The warranty does not cover damage or issues caused by improper use, misuse, or abuse of the product.
- Wear and Tear: Normal wear and tear resulting from regular use of the product is not covered under this warranty.
- Unauthorized Repairs: Any service or repairs conducted by unauthorized individuals or entities will void the warranty. To maintain warranty coverage, please ensure to contact us (Jaypee Dent) directly.
3. Claim Process
How to File a Claim: To initiate a warranty claim, please contact us at +91 9288010199 or [email protected]. You will need to provide proof of purchase and a description of the defect.
4. Additional Information
- Duration of Warranty: The warranty starts from the date of purchase. The duration of the warranty depends on the product. It is the responsibility of the customer to check the warranty of the product before purchase.
- Documentation Required: Keep your purchase receipt and any related documentation, as these may be required to process a warranty claim.
- Transferability: The warranty is non-transferable and applies only to the original purchaser.
5. Shipping and Service Charge
- Shipping Costs: The customer is responsible for shipping the product to our warehouse at their own expense.
- Service Charges: A service fee of Rs 300 will apply if the product is found to be in working condition, if no manufacturing defect is identified, or if the issue is determined to be caused by user-induced damage or unauthorized repairs.
If you have any questions or need further clarification regarding this warranty policy, please do not hesitate to contact us at +91 92880 10199 or [email protected].
Jaypee Dent reserves the right to modify or update the warranty policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.